Richards & Richards Blog

Dispelling Myths about Document Retention

Proper document retention is essential to business success. But unfortunately there are commonly-held misconceptions on how and when to retain files. We’ve outlined three myths about document retention so you can improve your methods for handling and managing your business information.

Retention documents must be stored on-site

Business owners are known for their “can-do” attitude. But persistence and determination can be a detriment to sound document retention practices. When it comes to storing and managing documents, the thinking often goes something like this:

  • “I know where everything is.”
  • “It’s safe.”
  • “I can manage my information.”

Even for the most adamant control freak there are going to be times when he can’t find a document. The reality is that files get misplaced all the time. Each time it happens, the current task falls by the wayside and workflow is interrupted. File retrieval, even at its smoothest, takes time. Being able to continuously track and monitor the flow of documents helps improve all of your business processes. But in order to do so, your business retention inventory needs to be properly managed in a way that doesn’t cause you to ignore something equally important.

Everyone likes to think of their business as safe and secure. Yet every organization is susceptible to risks, especially when it comes to paper documents. A fire, flood or natural disaster can lead to permanent loss of critical business information. Having an off-site location where you can confidentially store retention document strengthens your disaster recovery capabilities and protects your entire business.

Hold on to it just in case

If you’ve ever been audited and weren’t able to produce a document, you know how stressful that can be. But holding on to documents longer than necessary can also get you into trouble. Records that have exceeded required retention periods may complicate litigation proceedings and create a legal nightmare. And an auditor isn’t going to be too happy if she has to wade through documents that should have been securely disposed of a long time ago.

There’s also the issue of disorganization. The more documents you hold on to the more likely your office is going to become cramped and cluttered. This can have a serious impact on overall business productivity.

Documents that should have already been destroyed are also likely to contain confidential information. The longer these records are kept, the more identity theft and business fraud exposure you’re assuming. A box of documents containing personal information that has been sitting for years may have already been opened and riffled through—and you would never know it.

One retention policy is all you need

Having one retention policy may work for a small business, but for larger organizations retention guidelines have to fit corporate compliance guidelines. Individual business units may need to set their own retention guidelines—after all, they are experts when it comes to their own documents. This doesn’t mean that retention guidelines shouldn’t be coordinated across your enterprise; it’s still important that your company complies with any regulations affecting your entire organization.

If you need retention management assistance for your business, we can help. Richards & Richards provides businesses throughout Nashville with records and information management solutions. For more information please contact us by phone or complete the form on this page.

How Document Scanning Enhances Your Ability to Meet Audit & Regulatory Requirements

Alleviating an over-dependence on hardcopy records is one advantage of implementing a paperless solution for your business. Document scanning also automates workflow within your organization and streamlines business processes. And for organizations that are frequently audited and have to meet regulatory requirements, an imaging solution can also greatly enhance audit and compliance capabilities.

Your privacy protection obligations

Privacy protection is like insurance against legal liability and damage to your business reputation. Safeguarding personally identifiable information is also a key component of the following regulations:

  • Health Insurance Protection and Accountability Act (HIPAA)
  • Sarbanes-Oxley Act (SOX)
  • Gramm-Leach-Bliley Act (GLB)

Electronic records offer enhanced security from their hardcopy counterparts in that they can be password protected to restrict access to those other than authorized end users.

Yet the process that enables hardcopy documents to be imaged and converted must also follow strict protocols to ensure privacy protection during scanning. Many companies put their data at risk by transferring hardcopy documents overseas to low-cost, third-party scanning providers. In order to ensure regulatory compliance, it is best practice to engage a local document scanning provider with whom you can meet firsthand and verify chain of custody procedures.

Eliminating audit headaches

No one likes to be audited. The easier you can make an auditor’s life the less painful the process. This means being able to give an auditor the information they need in a timely manner. Many businesses start the relationship off on the wrong foot by handing an auditor a box of un-indexed documents, making her job more difficult and increasing the likelihood of unfavorable results.

Document scanning enhances document management, making it easier for an auditor to find the information they need. Electronic records can be better organized, added to an Enterprise Content Management (ECM) database for efficient access, offer full search capabilities enabling precision location of specific data, and provide the following benefits:

  • records tracking
  • document access control and monitoring
  • expedited information retrieval

While you want your documents to be scanned in a timely manner, you also need them to be scanned accurately and clearly. Therefore, quality assurance is imperative during any scanning process. Without strict monitoring and verification that all information has been accurately and thoroughly captured, there’s no guarantee that an auditor or regulator will be able to access the required information.

Thus, when implementing a professional document scanning solution, make sure that speed does not trump accuracy. Images should be captured at a speed that allows for a scanning technician to do a visual check of each image as it is captured. Otherwise, critical data may be lost during the imaging and conversion process, significantly impacting your ability to successfully meet audit and regulatory requirements.

Richards & Richards provides document scanning and imaging solutions to companies throughout Nashville. For more information please contact us by phone or complete the form on this page.

Scan on Demand: No Searching, No Lifting and No Stress

You’ve just dropped off the last of several truckloads of office documents to your self storage unit. Awash with exhaustion and a sense of relief, you return to your office where it seems as if the space has quadrupled since you’ve cleared everything out. A couple of hours later you receive a phone call from a client; it’s been a while since you last talked. She’s calling to ask for a copy of an escrow document for refinancing her home and needs it ASAP. You tell her that you’ll have it for her in a few hours but it’s only after you hang up the phone that you realize it’s not in your office anymore—it’s now at your self storage unit.

You hop in the car and drive back over to the facility. Once you arrive and roll back the door on your unit, you have to force yourself to take a deep breath. Boxes are stacked everywhere with no rhyme or reason and some aren’t even labeled. It could take several days to find that client’s document.

A superior off-site solution that offers fast document access

It’s a nightmare scenario indeed, but one that can easily occur when you store your records in a self storage facility. As opposed to a professional records center, self storage does not offer:

  • record indexing services
  • barcode tracking of files
  • pickup and delivery of boxes

The list goes on and on. And what seems like a convenient storage option often proves to be otherwise. In that type of time-sensitive situation, a professional records storage service could get you the physical file you need the next day. But imagine if you were able to send a client a requested file in a matter of hours. Doing that could result in keeping them as a valued customer over the long term and/or a referral for new business. These days the faster you can gain access to data and provide your clients with the information they need, the more likely your business will thrive.

The impact of quick access to your business information

Near-instantaneous access to information is a possibility with a Scan on Demand solution. Your record storage and management solution provider can take any document you have stored off-site in their commercial records center and convert it to an electronic image whenever you need it. Take, for instance, the aforementioned scenario where your client calls you with an urgent need for a specific document. While you’re talking to her, you can login in to a secure database, view the inventory you have stored off-site, and then make a request for your records storage vendor to send that document to you electronically. On the other end, your request is received and the following procedures take place:

  • the document is located at its assigned shelf location
  • its barcode is scanned
  • the item is imaged and converted into a digital file
  • the digital file is sent directly to you using secure file transfer protocol (FTP)

There’s no searching through file cabinets, no heavy lifting and—perhaps best of all—no stress.

Reliable, effective and efficient

Scan on Demand is one of the most effective and efficient methods of gaining better access to the information you need. And it also saves you money. Instead of having to scan and convert all of your hardcopy documents to electronic images, including documents you may never be required to access, you only image the precise documents you need in a digital format.

Richards & Richards provides businesses throughout Nashville with records storage and management services. To find out more about our Scan on Demand solution, please contact us by phone or complete the form on this page.

Cloud or Tape: What’s the Best Solution for your Business Data?

In today’s world where the majority of your data is digital, a single data loss incident can have a widespread effect on your business. Whether it’s accidental deletion of a critical client file, an unexpected crash of your server, an extended business interruption due to bad weather conditions or a natural disaster, you have to be prepared for a wide range of circumstances that can limit access to your information. Backup is a non-negotiable. However, with an increasing number of vendors competing for your data protection business, it can be confusing selecting the right backup solution.


More individuals and businesses are operating within the cloud, using online applications instead of software, and opting to store personal information on remote servers that make data accessible from any remote location. In doing so, there are often unrealistic expectations that are assumed:

  • Data will always be available
  • Data access will always be swift

These assumptions were put to the test during Hurricane Sandy when extended regional power outages made access to online data slow or impossible. Disaster preparedness is an important consideration for any business, and the ability to restore data in a timely manner has a direct impact on your organization’s recovery capabilities.

Having an offline backup solution makes you less vulnerable to outages affecting your cloud service provider. The combination of a generator to help you maintain power and a backup tape securely stored offsite can help your company keep going during a catastrophic event and minimize business interruptions.


Cost is another consideration that needs to be factored in when choosing a potential cloud backup solution. As most cloud service providers claim, cloud backup is easily implementable. Yet, you may unwittingly be locking your company into an agreement with a provider that offers less-than-optimal customer service. And then there is the cost of scalability. As your business grows and its backup requirements increase, your company may not be able to afford incremental jumps in pricing.

Offline backup offers a more economical data storage solution. Large amounts of data can be stored on a single backup tape—1.5 TB of storage capacity can be purchased for around $30—making data protection with an offline solution more affordable than using a cloud storage service. Offline data recovery is also faster as it is not dependent on internet bandwidth, which can greatly increase your disaster recovery capabilities.

Privacy Protection

You’re responsible for the privacy protection of your clients and employees. Regulations such as HIPAA, FACTA, SOX and GLB may directly impact your business. Ultimately, choosing any service provider is an extension of that responsibility, however a cloud backup vendor may be more at risk for privacy breaches. In recent years, prominent cloud service providers such as Amazon and Dropbox have fallen victim to security breaches compromising client data. Given the volume of confidential information these vendors manage, it’s easy to see why they’ve become desirable targets for data theft. Backup to tape and/or hard drive is not susceptible to threats of cyber attacks, hacking and malware. When stored offsite in a media vault where they can be thoroughly protected and preserved, your backup media assets can help maintain the privacy of your data and keep your organization compliant.

Richards & Richards’ provides businesses throughout Nashville with offsite data protection solutions. For more information please contact us by phone or complete the form on this page.

Protecting the Value of your Business Data and More: Why Going Offsite is Critical

It may be hard to quantify the value of your business data, but consider this: One single backup tape or hard drive may hold a wealth of personal information that would certainly fetch a high price on the black market. In the same manner, a single hard drive or tape can contain the essential information your business needs to quickly recover from a catastrophic data loss event. Given the increasing amount of data that can be stored on a single electronic media device—Sony recently developed a backup tape with the capacity to hold 185 TB of data—your business information may be worth more than its weight in gold. As a result, it’s important that you go the extra mile to protect your data.

Assessing vulnerabilities

Your electronic media is also one of your most vulnerable assets. Theft of tapes and hard drives has become more commonplace, making it all the more important to have a plan in place for ensuring their security as soon as a backup has been completed. Unfortunately, in the business world, internal chain of custody procedures for media assets is severely lacking and weak data protection practices are rampant. Backup media is often left on desktops in unsecured office areas. Many companies ask employees to take tapes or hard drives containing vital business data home with them, which is also a risky practice. Organizations may choose to store backup media in a bank safe deposit box, but even that offers only limited access to vital information in the event of a data loss scenario. Lose your data after hours or during a bank holiday, when safe deposit boxes are inaccessible, and your business is out of luck.

Magnetic media is also very susceptible to degradation from environmental variables such as:

  • excessive humidity
  • temperature fluctuations
  • dust and light pollution

If not stored in an environmentally controlled facility, the archival data written to tapes or hard drives is likely to be lost to degradation over time.

Implementing the right offsite solution

Disaster recovery archives recommend that any electronic information critical to your business be stored offsite in order to ensure strong recovery capabilities. In addition to maximizing recovery time objectives (RTOs), a sound offsite data storage solution can also ensure compliance with the following regulations:

  • SOX
  • GLB

However, before going offsite it’s important that you fully assess the facility where your backup media will be stored. Important factors to consider include:

A dedicated media vault facility offers the highest level of protection for backup tapes and hard drives. In addition to providing an environment that maximizes the lifespan of your media assets, it also limits the risk of data loss to natural disaster and theft. The data protection company managing your offsite inventory should also practice strict chain of custody procedures and exhibit the highest standards in their privacy protection measures. After all, not only do you need peace of mind knowing your data is safe and secure, but you also need assurance that you can restore vital information at a moment’s notice.

Richards & Richards provides companies throughout Nashville with data protection solutions. For more information please contact us by phone or complete the form on this page.


NASHVILLE – (May 30, 2014) Nashville records and information management company Richards & Richards has been named a Better Business Bureau of Middle Tennessee Torch Award winner for 2014.

The Torch Award is presented to businesses who exemplify ethical commerce. Richards & Richards won in the medium-sized business category. There were more than 250 Torch Award applicants this year.

“We’ve been in business for almost 30 years and have won lots of awards,” said Richards & Richards President & CEO Steve Richards. “But the Torch Award, which honors our company and its employees for their leadership in business ethics, makes me especially proud because of what it represents.”

The Torch Award news comes on the heels of Richards & Richards’s announcement that they have installed a new, FireLock DataVault for the management and storage of computer backup tape and highly sensitive magnetic media.

“The Torch Award is given to companies that have earned the trust of their customers, and in our business that means we are trusted to keep records safe and secure,” said Richards. “The Data Vault helps us deliver on that promise.”

Ensuring HIPAA Compliance for Your Medical Practice

With the adoption of electronic health records (EHR) systems, a changing health insurance landscape, and rapid technological advances, it seems that no other industry that is undergoing as much change as the healthcare industry. As mandated compliance to the HIPAA final omnibus rule—which went into effect in September 2013, strengthening provider requirements for ensuring patient privacy protections—and healthcare providers have a lot to think about.

The evolving HIPAA landscape is also reflective of—and a direct response to—the countless privacy breach threats the healthcare industry faces. Hospitals, institutions and small practices are increasingly targeted for the acquisition of confidential patient information. Providers who do not adequately protect patient health information (PHI) not only risk damage to their reputation and face civil lawsuits, but also run afoul of increasing scrutiny by the Department of Health and Human Services Office for Civil Rights (OCR). Recently, the OCR handed out a record-breaking $4.8 million HIPAA fine to New York Presbyterian Hospital and Columbia University Medical Center for failure to protect PHI. This should serve as a cautionary tale, not only for large healthcare institutions but also for doctors and practitioners with smaller practices.

HIPAA compliance doesn’t necessarily mean having to invest in costly electronic systems; often it comes down to basic, common sense methods for maintaining continuous privacy for your patients’ health information. While the pilfering of electronic health information through hacking and cyber-attacks is certainly on the rise, breaches of hardcopy information are still common.

For example, in another recent occurrence, a complaint was filed against a large drugstore chain for alleged HIPAA violations, including accusations of PHI being left unattended on desks and in public areas. While the OCR did not find widespread or systematic non-compliance, individual instances were noted and suggestions were made for ensuring safeguards, one of which was enhanced staff training.

Protecting patient privacy

These troublesome violations highlight the need for ongoing HIPAA training of the doctors, practitioners and administrative staff within your practice. All employees should understand privacy and security policies and associated consequences of a violation. Policies for the handling of PHI should also be made clear. Procedures for storing, accessing and disposing of medical records and business documents should also be clearly outlined.

Patient information should never be left in plain view for others to see. On-site file rooms should be locked and access to records highly regulated. Inactive files should be transferred off-site to a secure records center where they can be protected and managed for the duration of their retention life cycle.

Records and other paperwork should promptly be disposed of. A secure NAID AAA certified shredding service eliminates expired records being left on desktops or workstations where they run the risk of being compromised. Shred collection containers can be strategically placed within your practice, enabling documents and files to be quickly and securely disposed of and shredded in accordance with HIPAA standards.

Richards & Richards provides healthcare providers throughout the Nashville area with comprehensive records and information management solutions. For more information please contact us by phone or complete the form on this page.

How Shredding Practices Have an Impact on Your Business Fraud Vulnerability

Information seems to be under siege these days, and paper documents are just as vulnerable as electronic records. While regulations such as the Health Insurance Portability and Accountability Act (HIPAA), the Gramm-Leach-Bliley Act (GLB), and the Fair and Accurate Credit Transaction Act (FACTA) were enacted in an attempt to provide legal requirements for disposing of confidential information, negligent document disposal practices within organizations of all types as still run rampant—as evidenced by increasing rates of fraud. Refining your current paper shredding processes can help reduce the risk of fraud within your business.

Scheduled shredding increases productivity and reduces privacy breach risk

Paper shredding machines seem indispensable until you assess how much they cost your business in wasted time and lost productivity. Shredding an entire file folder full of paper can take several minutes or longer if a paper jam rears its ugly head. Because of the time commitment, your employees may procrastinate shredding sensitive documents or avoid the process altogether, which could result in confidential files being permanently left in workstations or ending up in the trash.

A scheduled shred service places secure shred bins in your office where whole files can be disposed of in seconds. Because the process is so easy and convenient, your staff is more likely to use these secure bins to dispose of sensitive documents in a timely manner, thereby reducing the likelihood of a privacy breach. Your document shredding company should accurately assess your disposal requirements and tailor your shred collection container size and destruction schedule to your business needs.

Periodic file purging is good records management policy

Holding on to information longer than legally necessary also increases privacy breach exposure for your company. Documents that have outlived required retention periods may sit idle for years. Because they are no longer utilized, they can easily go missing—undetected—and cause a great deal of legal liability and non-compliance problems. As a result, it’s important to schedule periodic purges of no-longer-needed files.

Why NAID AAA Certified destruction matters

When entrusting the disposal of your business documents to a third party, it’s important to have confidence that the company you choose is utilizing processes and procedures that reduce the risk of confidential information exposure. A NAID (National Association of Information Destruction) AAA Certified document shredding company has undergone an extensive audit, assessing employee screening procedures, security measures, destruction processes, and the equipment used to destroy your information. You even have the ability to verify certification directly with NAID.

In reality, there isn’t a “silver bullet” solution for preventing theft of personal and corporate information—the threat will always be out there. However, implementing a professional document shredding solution can significantly reduce the risk to your business.

Richards & Richards provides document shredding solutions to businesses throughout Nashville. To find out more, please contact us by phone or complete the form on this page.

Protecting Your Electronic Data so Your Business can Recover from a Disaster

More and more of your data exists electronically—you carry it around on your phone and store it on your laptop. In many ways it’s made running an organization much easier. Information can be easily accessed without having to rifle through file cabinets, and can also be shared with any colleague or client, no matter where they’re working from. At any given time, however, your electronic data can become very vulnerable, due to a number of potential threats:

  • mismanagement
  • hardware and software failures
  • viruses and malware
  • cyber attacks
  • theft and network breaches

As a result, it’s imperative to regularly backup your information. Protection of your electronic data, however, doesn’t stop there.

Backup is just a portion of a full data protection plan

More companies are now focusing on thwarting malicious attacks on their sensitive data. While it often involves a cat-and-mouse approach, highly publicized data breaches have provided expanded impetus and technological solutions for protecting electronic data. Yet within this reality, the prevention of other risks can have a tendency to fall by the wayside. Simply put, less invasive yet equally insidious threats can also compromise your electronic data. Which is why, what you do after backup could mean the difference between growing your business well into the future and simply going out of business.

The media storing your electronic data needs to be safeguarded

The data stored on magnetic media is very sensitive, meaning that small changes in temperature and humidity can permanently damage backup tapes and hard drives. Magnetic interference is also a factor as backup media can become degaussed from outside forces, rendering them completely useless. The typical office environment—and often the server rooms where backups are performed—does not offer an environment that prevents these risks, severely impacting business continuity objectives. Further, backup data left onsite is also exposed to any number of catastrophic scenarios including fire, flooding and natural disasters including earthquakes, hurricanes and tornados.

As a result, any backup media should be stored in a vault facility designed and dedicated for the preservation and protection of electronic data. When choosing such a facility, look for the following features:

  • magnetic shielding
  • tornado and earthquake survivability
  • fire protection that meets NFPA 75 and NFPA 232 standards for magnetic media
  • media-friendly fire suppression
  • environmental control sensors
  • 24-hour surveillance and access monitoring

Not only should your backup media be stored offsite in an appropriate location, it should also be regularly rotated in a manner that ensures that all electronic data is up to date. While the frequency of your rotation will depend on your electronic data storage and retrieval needs, it’s important to transport all media offsite with strict chain of custody protocols and the proper handling procedures. Your data protection partner should employ only screened, trained professionals for rotating your electronic data and also offer the following:

  • delivery vehicles with temperature controls and GPS tracking
  • transportation of media in containers specifically made for the protection tapes and hard drives
  • an auditable record of each point of contact, time of contact and signed receipts

If your media is rotated in a timely and proper manner, your business has a better chance of recovering from a disaster.

Richards & Richards provides data protection solutions to businesses throughout Nashville. To find out more, please contact us by phone or complete the form on this page.

If a Thief Doesn’t Get your Data, These Things Surely Will

There is never an upside to identity theft, but if there were, it would be an increased awareness of the importance of protecting business data from unauthorized access. In the wake of the Target breach, companies are taking more precautionary measures to prevent their information from falling into the wrong hands. Yet to focus only on the criminal is short sighted; there are a number of other threats to your data that can have a lasting effect on your business.

Mistakes, negligence, and Mother Nature

Unintentional file loss—endemic to organizations constantly accessing and sharing information—is even more likely than malicious intent. Accidents are bound to happen at one time or another, especially when all it takes is an unintentional strike on the “delete” key. Yet, human error isn’t the only contributor to data loss:

  • faulty hardware and/or software
  • power surges
  • weather events or other natural disasters

If backup data is created on a scheduled basis and proper post backup procedures are in place, files can quickly be restored and downtime minimized.

If the same diligence given to creating backups was also focused on protecting the media assets to which data is transferred and stored, more companies would be able to easily bounce back from catastrophic data loss. Frequently, media assets remain at the exact location where the initial backup took place, exposing them to damage from fire and other natural disasters as well as degradation from environmental factors. Often, this is due to a misguided desire for “convenient” access to backup data. However, it frequently results in greater mismanagement of backup inventory and exposure to environmental factors that have a direct impact on the integrity of media storage devices:

  • temperature and humidity fluctuations
  • dust and light pollution
  • magnetic interference

How professional data protection prevents data loss and facilitates recovery

A professional data protection solution mitigates these factors by offering a dedicated vault for the storage of magnetic media containing vital and sensitive business data. Here, all backup data can be protected against fire and water damage and other negative environmental factors. Additionally, it ensures long-term preservation capabilities in accordance with internal and/or regulatory and legal information retention guidelines. Media can be professionally rotated in a timely manner prior to backup and tracked with an information management database which provides an auditable and searchable record of each tape stored offsite.

Verify, verify, verify

Never assume that all of your backup information has been transferred and stored correctly. You don’t want to be in an emergency data loss situation with an inability to restore critical files. It’s important to verify that all information has been successfully transferred and written to your data storage media. Most data recovery experts recommend disaster recovery testing at a minimum of every six months. Your media vaulting and rotation partner can be a tremendous resource in helping you determine your recovery time objectives (RTOs).

Richards & Richards provides businesses throughout the Nashville area with comprehensive data protection solutions. For more information please contact us by phone or fill in the form on this page.

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